What is included
Every purchase includes documentation access and support through tickets: bug fixes for the purchased version, compatibility answers, and help with the features documented for the product.
Response times
High priority (site down): 4 business hours. Standard: 1 business day. Complex customization guidance: 2 business days.
What is not included
Custom development, installation on unusual environments, integration with third-party plugins not documented, or fixes for modified core files.
Support window
Support for a purchase is valid for 6 months from the order date. Renewals are available on the product page.