7-day conditional refunds. Digital goods are delivered instantly, so we refund under clear conditions.
Eligible for refund
The product is materially different from its description; the file is corrupt and cannot be fixed with a replacement within 48 hours; you purchased twice by mistake (one instance refunded).
Not eligible
Change of mind after downloading; lack of technical skills (documentation covers installation); compatibility you failed to check on the product page; purchases where the download log shows repeated successful downloads.
How to request
Open a support ticket with your order number and the reason. Our team responds within one business day. Approved refunds return to the original payment method within 5–7 business days.